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I have a laptop that is locked i am useing my sisters

Customer Question
computer JA: Just to clarify, what's...
i have a laptop that is locked i am useing my sisters computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: toshiba windows 7
JA: Have you installed any updates recently?
Customer: no i am lockout i cant even go in
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: i cant i really dont know much about computers
JA: Anything else you want the computer expert to know before I connect you?
Customer: no just want to reset password ***** that i can unlock my laptop
Submitted: 1 year ago.Category: Computer
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Answered in 1 minute by:
10/31/2016
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38,970
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,

I'm sorry about the issue. What is showing on your Toshiba laptop?

Was the password *****?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?

Please reply at the box below. Thank you,

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago

Please stay with me on this web page. Did you see my previous reply above?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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