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Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 1882
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
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Doing a windows 10 installation. It started fine, but

Customer Question

Doing a windows 10 installation. It started fine, but checking updates goes on for 60 minutes and still checking.
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: HP Pavillion, 64-bit system.
JA: Have you installed any updates recently?
Customer: Windows 7 yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: many failed
Submitted: 8 months ago.
Category: Computer
Expert:  Dan replied 8 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer. That is an automated popup initiated by the web site. That is not all the uncommon depending on the amount of updates and the speed of your internet connection.

Customer: replied 8 months ago.
Expert:  Dan replied 8 months ago.

Where did you get the Windows 10 upgrade?

Customer: replied 8 months ago.
Microsoft store
Expert:  Dan replied 8 months ago.

Okay just curious. I have had updates take several hours so just keep an eye on it and you should be fine.

Expert:  Dan replied 8 months ago.

If you would like any additional information regarding your question, please don’t hesitate to ask!

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