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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Windows 10 recent update froze computer tried to previous

Customer Question

windows 10 recent update froze computer tried to previous settings and does not fix problem
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: hp 450-121 64bit windows 10
JA: Have you installed any updates recently?
Customer: yes windows 10 update it froze up after the install
JA: Anything else you want the computer expert to know before I connect you?
Customer: try to fix with trouble shoot and going back to another start point no fix to problem
Submitted: 8 months ago.
Category: Computer
Expert:  Bryan replied 8 months ago.

Hi, and thank you for your question.

Just to clarify, are you able to bring up the Windows logon screen itself? If so, what exactly happens when you try to log on to your account now?

Please type your reply at the box below, and click Send.

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