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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37463
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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Need to access initial account settings for Microsoft. setup

Customer Question

need to access initial account settings for Microsoft. setup w wrong email when I first setup my account settings
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: cant seem to access those settings
JA: Have you installed any updates recently?
Customer: windows 10 HP model number 15-ba079dx
JA: Anything else you want the computer expert to know before I connect you?
Customer: system update I believe was installed recently. just purchased this computer new in septmber
Submitted: 8 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 8 months ago.

Hi,

I'm sorry about the issue. Is there any error or message when using your computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 8 months ago.
no errors. yes
Customer: replied 8 months ago.
do you need me to click on the securely connect icon
Expert:  Viet - Computer Tech replied 8 months ago.

Yes, please click on it. Thank you,

Customer: replied 8 months ago.
not agreeable to the price can you walk me through the process and ill do it myself. got general computer knowledge
Expert:  Viet - Computer Tech replied 8 months ago.

How about with the small amount as shown for direct remote support? We guarantee our service. Thank you,

Customer: replied 8 months ago.
no thanks ill follow any steps you tell me
Expert:  Viet - Computer Tech replied 8 months ago.

I'm sorry. With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/

Remote support is quicker and easier for you as I will do all the troubleshooting steps for you while you are watching, and this issue can be complicated. Otherwise, I will provide written instructions.

- Can you please tell me when / where the wrong email address shows up?

Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

Customer: replied 8 months ago.
not willing to pay for the service as I am comfortable doing it myself while communicating
through this chat
Expert:  Viet - Computer Tech replied 8 months ago.

No problem. Can you please tell me when / where the wrong email address shows up?

Please let me know. Thank you,

Customer: replied 8 months ago.
its the initial Microsoft account setting when you first set up administrator account
Customer: replied 8 months ago.
need to change e-mail associated w initial setup
Expert:  Viet - Computer Tech replied 8 months ago.

So when you turn on the computer, the computer asks you to sign in, and at that sign-in screen, it shows the wrong email address. Is that correct?

Customer: replied 8 months ago.
no not log in. e-mail registered w Microsoft
Customer: replied 8 months ago.
windows 10
Expert:  Viet - Computer Tech replied 8 months ago.

When do you see the wrong email address on the computer? What do you do or what program do you use on the computer that would make it show the wrong email address?

Customer: replied 8 months ago.
administrator settings on initial Microsoft setup. Its defaulted w incorrect email and cant find how to access to change to correct email
Expert:  Viet - Computer Tech replied 8 months ago.

Can you click on Start -> Settings -> Accounts -> Email & app accounts, and remove that wrong email address, if it shows up there?

Customer: replied 8 months ago.
1 esc
Customer: replied 8 months ago.
sec*
Expert:  Viet - Computer Tech replied 8 months ago.

OK. Please take your time. Thank you.

Customer: replied 8 months ago.
found access to change email password ***** still not allowing to change or edit email address
Expert:  Viet - Computer Tech replied 8 months ago.

Is there any error or message? Does it have the Remove / delete, etc. option there?

Can you take a screenshot there, then attach here, so I can check?

Please let me know. Thank you.

Customer: replied 8 months ago.
can you tell me how to screenshot on this laptop?
Expert:  Viet - Computer Tech replied 8 months ago.

Press the Prnt Scrn (print screen) on the keyboard, then paste to a Word document or Paint program.

If you change your mind, I can fix the issue remotely quickly for you. Thank you,

Customer: replied 8 months ago.
may have resolved issue, double checking to make sure. hold on few mins while I verify issue is solved please
Expert:  Viet - Computer Tech replied 8 months ago.

Great. OK, I'm staying here with you. Please let me know; I will help further as needed. Thank you for your patience,

Customer: replied 8 months ago.
would like to shutdown and restart computer. can you send a link or some way to reconnect this chat w you after restart?
Expert:  Viet - Computer Tech replied 8 months ago.

Can you please bookmark/add to favorite this web page?

Have you received email messages from me (JustAnswer / Viet)?

Thank you,

Customer: replied 8 months ago.
checking now. thank you
Expert:  Viet - Computer Tech replied 8 months ago.

You're welcome. OK, thank you.

Customer: replied 8 months ago.
believe I have the email to reconnect with you. thank you for your help
Expert:  Viet - Computer Tech replied 8 months ago.

You're welcome. Thank you,

Customer: replied 8 months ago.
gonna begin shutdown process. will try to reconnect w you here shortly. thank you again
Expert:  Viet - Computer Tech replied 8 months ago.

You're welcome. OK. Thank you.

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