How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11968
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
Type Your Computer Question Here...
Bryan is online now
A new question is answered every 9 seconds

How do I change my password when I've forgotten

Customer Question

how do I change my password ***** I've forgotten my old password?
JA: When did you last reset your username and password?
Customer: a long time ago-I don't remember
JA: Have you installed any updates recently?
Customer: no but my wife was messing around with the password ***** things got messed up
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Computer
Expert:  Bryan replied 11 months ago.

Hi, and thank you for your question.

First off, please open up the following link:

Enter your Verizon email address and your ZIP code and click Continue.

Follow the on-screen prompts to reset and create a new password ***** your Verizon account accordingly.

Do keep me posted on the results. If you need more help, please use the Reply box below to continue our conversation.

Otherwise, kindly take a moment to rate my service by clicking on (and submit) one of the five stars at the top of this page - this is the only way I'll receive credit for assisting you today. Thank you.