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My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
Try these steps please.
Remove the power cable, Then while the power is disconnected, press and hold the power button for 60 seconds.Then reconnect the power cable , then press the power button to power on normally.
Let me know if this works please...
You can reply to me here by typing in the box below please.
did that work for you?