How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My computer screen is black after login. why is my computer

Customer Question

My computer screen is black after login.
JA: What's the make/model number of your printer? How old is it?
Customer: why is my computer screen black after login
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: acer chromebook11 . windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: a week
JA: Anything else you want the printer expert to know before I connect you?
Customer: t is not a prnter. it is a loptop computer.
Submitted: 11 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 11 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Try these steps please.

Remove the power cable,
Then while the power is disconnected, press and hold the power button for 60 seconds.
Then reconnect the power cable , then press the power button to power on normally.

Let me know if this works please...

You can reply to me here by typing in the box below please.

Expert:  Randy Computer Tech replied 11 months ago.

did that work for you?