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Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.
Where are you trying to login ? Is it some email account or computer ?
Is it windows or mac ?
Okay. Give me a moment.
Please follow the instruction given in this document and try to reset your password.
Let me know if you get struct anywhere.
Is this going good so far ?
Are you satisfied with my answer ? Did this resolve your problem ?