How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Can't get into my yahoo mail. i'm frustrated.Try for two

Customer Question

Hi,can't get into my yahoo mail. i'm frustrated.Try for two days
JA: How long have you had this issue with your Yahoo account?
Customer: Several years
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: I try to used micosoft to help me get to my email ,download firewall
Submitted: 11 months ago.
Category: Computer
Expert:  Martin replied 11 months ago.

Hello and welcome.

What error do you get when you try to sign into your account?

Expert:  Martin replied 11 months ago.

May I connect with you remotely so I can help you get back in?

Customer: replied 11 months ago.
I need to get into my e-mail.I think it is encrypted.
Expert:  Martin replied 11 months ago.

I can help you with that.

When's the last time you were able to sign in?