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Cant remember my main screen password even with a hint, time

Customer Question
cant remember my main screen...
cant remember my main screen password ***** with a hint
JA: When did you last reset your username and password?
Customer: long time ago
JA: Have you installed any updates recently?
Customer: just windows ten from 7
JA: Anything else you want the computer expert to know before I connect you?
Customer: it is not this puter but my laptop
Submitted: 1 year ago.Category: Computer
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Answered in 1 minute by:
10/28/2016
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 1 year ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,887
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Does it shows an email address at the main screen?

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Customer reply replied 1 year ago
no more connecting to my device...I was burned twice like that
Customer reply replied 1 year ago
well?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 1 year ago

What is the email address it is showing and do you have access to the email address?

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Customer reply replied 1 year ago
no more connecting to my device...
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 1 year ago

I am not connecting to your device. Just asking for the information i need to assist.

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