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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer went bonkers just as I started to share my first

Customer Question

My computer went bonkers just as I started to share my first memory. When I was able to get back, no longer had any memories. Is there anyway,please, that you can get it back for me please.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Do not have all the answers, but will give you what I know. Chrome, HPENVY dv7 Notebook PC, Windows 10. Anything else. I do not think it was totally the computer's fault, it could have been a combination or mybe just me. I have a tendency to blame the computer. Please help
JA: Have you installed any updates recently?
Customer: Have no idea. My husband usually does that, so I cannot lie and say one way or another.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, just my memories for today please.
Submitted: 9 months ago.
Category: Computer
Expert:  Mr.Med replied 9 months ago.

Hi, I'm Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 9 months ago.

Can you give me a slightly better description of what you'd like help doing so I can assist you better? When did this start and What is happening when you turn on your computer ?

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