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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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You changed me from Windows 7 to Windows 10 without my

Customer Question

You changed me from Windows 7 to Windows 10 without my permission. I want my wondows 7 back. How cwn I get it ?
JA: What kind of computer do you have?
Customer: A lap top
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Computer
Expert:  Mr.Med replied 9 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 9 months ago.

I'm sorry about the issue, when did this start please?

Customer: replied 9 months ago.
about a month ago. I've tried wondows 10 and I want my windows 7 back
Customer: replied 9 months ago.
I don't understand why I have to pay you mwhen you did this without my permission
Expert:  Mr.Med replied 9 months ago.

Please try the solution below :

1-First open the Windows Start menu by clicking on the icon in the bottom left of the screen. Select Settings from the menu. :

2-Now you’ll see on option for Update & Security. Click it. :

3-On the next page you’ll find a list of options on the left, one of which is Recovery. Click this and the main pane will display a variety of choices. The one you want is ‘Go back to Windows 7’

4-You’ll now be presented with a screen asking you why you’re downgrading. Essentially, it's a tool so Microsoft can gauge the user experience with Windows 10. Click Next when you’re done.

5-Windows will now roll back your system to how it was before Windows 10 was installed.

You can also watch this tutorial video :

Hope this help

Thank you

Expert:  Mr.Med replied 9 months ago.

Has everything worked out please?

Expert:  Mr.Med replied 8 months ago.


Do you still need help please?

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