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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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This print is almost too small for me to see, first of all.

Customer Question

This print is almost too small for me to see, first of all. I can't into Microsoft word to update it using my sign on info which is***@******.***
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: I am sorry, I can't read the small print. I think the answer is Microsoft said it could not use my info to sign me on.
JA: Have you installed any updates recently?
Customer: no. only just now. I gave up trying last time I tried to update.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just that I need to receive an E-mail so I can read it or a phone call. Phone is(###) ###-#### E-mail is***@******.***
Submitted: 9 months ago.
Category: Computer
Expert:  Bryan replied 9 months ago.

Hi, and thank you for your question.

Just to clarify, what's the version of Microsoft Office, e.g. 2013, 2016, you are using?

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