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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm locked out of my computer. I had put a PIN on it yo log

Customer Question

I'm locked out of my computer. I had put a PIN on it yo log on with. My grand daughter was playining with the keys and now I'm locked out. When I try to put the PIN number in a message comes up incorrect. Then another screen pops ua and asks me for a password. I don't want a factory reset because I have sentimental pictures on that computer
JA: Have you tried having password ***** directions emailed to you?
Customer: no
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Computer
Expert:  Richard replied 11 months ago.

Hi there and welcome

When you are asked to enter in a password ***** do you see an email address your your name above the password *****?

Please let me know.