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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Unexpected problems with Windows 10 upgrade We are trying to

Customer Question

unexpected problems with Windows 10 upgrade We are trying to load Anno1404 Venice to both my and my wifes computor. It is telling me that the activation key allowance has been exceeded for the month?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: HP Pavillion operating on windows 10
JA: Have you installed any updates recently?
Customer: Updates to what Anno 1404 or windows 10?
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Computer
Expert:  Michelle replied 8 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Customer: replied 8 months ago.
Hi Michelle
Expert:  Michelle replied 8 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 8 months ago.

are you able to get on to the desktop screen of windows 10?

Customer: replied 8 months ago.
Expert:  Michelle replied 8 months ago.

when do you get the error?

Customer: replied 8 months ago.
THIS IS NOT AN ERROR I went to the Ubisoft support site because it was telling me the activation key had been exceeded for the month. I want to be able to use MY program NOW
Expert:  Michelle replied 8 months ago.

can you take a screen shot and post it here.

Customer: replied 8 months ago.
How do I do that?
Expert:  Michelle replied 8 months ago.

When you get the activation key message on your computer screen press the printscreen button on the keyboard that copies the screen and open Mspaint and paste it there and save it. Now you can post the saved photo over here.

Customer: replied 8 months ago.
OK bear with me while I do that.
Expert:  Michelle replied 8 months ago.

take your time.

Customer: replied 8 months ago.
I think I've done it correctly
Expert:  Michelle replied 8 months ago.

thanks for the screen shot picture. This is not a windows 10 activation error you must have install some program software and the error is of that program and not windows.

Customer: replied 8 months ago.
I Know that, that is why I went to the ubisoft support site which has brought me hear.
Expert:  Michelle replied 8 months ago.

What software is it for Ubisoft

Customer: replied 8 months ago.
Anno 1404 Venice
Expert:  Michelle replied 8 months ago.

did you purchase the software or you are using a trail version?

Customer: replied 8 months ago.
I purchased it several years ago, I am trying to reinstall after the latest Windows 10 upgrade caused it run slow.
Expert:  Michelle replied 8 months ago.

Uninstall the package completely and after removal reboot the computer and then try reinstalling it back.

Customer: replied 8 months ago.
I have already done that.
Expert:  Michelle replied 8 months ago.

your windows 10 is 32 bit or 64 bit?

Customer: replied 8 months ago.
I am running 32 bit.
I suspect that this problem is because we have loaded onto 2 computers in our house so that we can play multiplay on a LAN connection. I merely want to remove the block which is not allowing the second activation.
Expert:  Michelle replied 8 months ago.

if the software is bought for a single computer with single license then it will not work on the other computer.

Expert:  Michelle replied 8 months ago.

you can purchase license for the second computer and then it should work. Is it working fine on the first computer?

Customer: replied 8 months ago.
Rubbish, we have been doing so with game for several years !
Expert:  Michelle replied 8 months ago.

let me open the question to other experts for there input.

Customer: replied 8 months ago.
OK thanks I will sign out and wait for email.
Expert:  IT Miro replied 8 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

It looks like the previous Expert is not available any more. I can continue assisting you.
Please tell me if you still require assistance with the activation problem for Anno 1404 Venice?

I am awaiting your reply.

Thanks,
IT Miro

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