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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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O outlook or hotmail. Is there a problem with the server, 2

Customer Question

o outlook or hotmail. Is there a problem with the server
JA: How long has this been an issue?
Customer: 2 or 3 days
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Computer
Expert:  John replied 9 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

What is the problem you are facing with Outlook/Hotmail ?

Are you accessing this email on a windows or mac PC?

Thank you

Note : - If you are getting pop up message regarding secure remote assistance offer you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Customer: replied 9 months ago.
Hi, I cannot access my mail. It is a mac
Expert:  John replied 9 months ago.

Hi,

Are you accessing this email using a web browser (Safari) or using apple mail ?

Customer: replied 9 months ago.
The web browser is firefox
Expert:  John replied 9 months ago.

What happens when you access your Hotmail using Firefox browser and what message does it show ?

Customer: replied 9 months ago.
I shouldn't have started this right now. I have a dr. appt at 3 and I need to get there. is there any way we can continue this later?
Expert:  John replied 9 months ago.

What time will you be back because its late night over here and i have to leave soon too.

Customer: replied 9 months ago.
Sorry, prob. 1 hour, maybe 4
Customer: replied 9 months ago.
4:00 my time I mean
Expert:  John replied 9 months ago.

That is really late over here.

Can we continue this tomorrow?

Please bookmark this page, use that bookmark to open this page, In case that doesn't work. Then you can get back to this page using the email send by just answer to your email address regarding this question. There is view answer option in the email click on that and you can open this page. You can also use the welcome email from justanswer to open this page too there is a check my answer option in it to open this page. That email also has you justanswer user name and password ***** login.

Customer: replied 9 months ago.
Ok, thank you. I will do that
Expert:  John replied 9 months ago.

You are welcome.

Post a reply when you are ready to continue tomorrow.

Sincerely,

John

Expert:  John replied 9 months ago.

Checking to see whether you still need help with your Hotmail issue?

Please reply using the box below

Thank you.

Expert:  Michelle replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know when you could be online.

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