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My printer says the printhead is missing. What does that…

Customer Question
My printer says the...

My printer says the printhead is missing. What does that mean?

Technician's Assistant: What kind of computer do you have?

MacBook Pro

Technician's Assistant: Have you installed any updates recently?

Yes but this showed up before I did the update yesterday.

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

I bought Office Depot cartridges instead of HP. This printer is not used very often since I retired.

Submitted: 1 year ago.Category: Computer
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Answered in 5 minutes by:
10/27/2016
Tech Support Specialist: Richard, Computer Specialist replied 1 year ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,180
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

Can you tell me please the make and model of the printer?

Thank you

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