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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My ASUS laptop is not working. I can get to turn on, put in

Customer Question

my ASUS laptop is not working. I can get to turn on, put in my password ***** then its s blank screen with the cursor. how can I fix this.
JA: Just to clarify, what's the exact model of your Asus? And what operating system are you running?
Customer: X553S NOTEBOOK PC
JA: Have you installed any updates recently?
Customer: I don't think so
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 12 months ago.
Category: Computer
Expert:  John replied 12 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

Are you getting this blank screen after you enter the password ***** the windows login screen ?

Is it running on windows 10?

Thank you

Note : - If you are getting pop up message regarding secure remote assistance offer you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 12 months ago.

Please answer my above questions so that i can help you better.

Reply using the box below

Thank you.

Customer: replied 12 months ago.
It is running on Windows 10. And I can put my password *****
Expert:  John replied 12 months ago.

OK thank you for the details.

Please try the following

Press CTRL + ALT + DEL keys and then select task manager.

See if its open task manager window and let me know

Customer: replied 12 months ago.
okay, will take a minute
Expert:  John replied 12 months ago.

No problem.

Customer: replied 12 months ago.
small window with: Task Manager
Customer: replied 12 months ago.
ASUS live upate 32 bit not responding
Expert:  John replied 12 months ago.

Click on it and then end task it

Customer: replied 12 months ago.
ok done. responds: there are no running apps
Expert:  John replied 12 months ago.

OK do you have the desktop and icons now ?

Customer: replied 12 months ago.
no, blank screen
Customer: replied 12 months ago.
are you still here
Expert:  John replied 12 months ago.

Yes i am

OK click on show more details in task manager then in process tab,see if there is any explorer.exe running

let me know

Customer: replied 12 months ago.
not that I can se
Expert:  John replied 12 months ago.

OK click on file then new task (Run).

Now in the create new task window type explorer.exe and click on OK

see if that shows desktop and icons.let me know

Customer: replied 12 months ago.
I have Task Manager window open. what file are you referring to
Expert:  John replied 12 months ago.

On the top left of the task manger there is a file option

Customer: replied 12 months ago.
ok, found it. sorry
Expert:  John replied 12 months ago.

No problem.

now do the rest and let me know

Customer: replied 12 months ago.
icons show on bottom of page. whats next
Expert:  John replied 12 months ago.

OK now we can try system restore to restore to a point before this problem started

Expert:  John replied 12 months ago.

To do system restore please do the following.

1. Press windows key and R key that will open run box

2. In the Run box type rstrui and press enter that will open system restore window, Click on next

3. In that windows it will show a restore date select that restore date were the PC was working fine. If the required restore date is not listed then select Choose a different restore point on the bottom of the system restore window. Now select the desired restore date.

4. Then click on next and continue with the system restore process

During the process the system will restart after that see if that problem got solved.

Please let me know the result.

Customer: replied 12 months ago.
sorry, but where is the 'windows key'
Expert:  John replied 12 months ago.

No problem

Its between ctrl key and alt key on the bottom left of the keyboard.

Expert:  John replied 12 months ago.

If you still cannot find it please check this image of it

Expert:  John replied 12 months ago.

Did the restoring process start ?

Customer: replied 12 months ago.
Thank you for your time. No charge correct.
Expert:  John replied 12 months ago.

I didn't get you.

Did it fix the issue also this is justanswer which is a paid Q&A and Tech support providing site. We do not have any tie up with companies like Microsoft or MSN but we can also help you fix the issue you are facing.

Expert:  John replied 12 months ago.

Did system restore ran successfully also did it fix the issue blank screen issue after you login ?

Customer: replied 12 months ago.
No issue not fixed, okay husband is mad. Credit my account. Thanks
Expert:  John replied 12 months ago.

If you do not want to continue fixing it then i will request to close this question.

Expert:  John replied 12 months ago.

It seems you do not want to continue so i will request customer service to close this question and refund the amount.

Thanking you,

John

Customer: replied 12 months ago.
Thank you John have a good weekend.