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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am unable to connect to my account. This has

Customer Question

I am unable to connect to my account. This has been happening since Outlook changed its format. For two weeks I was having sporadic connection, but yesterday there was no connection at all. I don't know if my account has been blocked for some reason.
JA: How long has this been an issue?
Customer: For about two weeks. I do have a case number:(###) ###-####
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Computer
Expert:  technicalcat replied 10 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Do you use a browser such as internet explorer (blue E icon), firefox, or chrome to access your hotmail, or do you use a mail program such as outlook or windows (live) mail on your computer or other device?