How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

It's my printer 7520 all in one series. It will not print an

Customer Question

It's my printer 7520 all in one series. It will not print an envelope
JA: What kind of computer do you have?
Customer: Gateway desk top
JA: Have you installed any updates recently?
Customer: none this week
JA: Anything else you want the computer expert to know before I connect you?
Customer: it's not my computer, it's my printer
Submitted: 11 months ago.
Category: Computer
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

So that I may answer your question properly:
In what sense does the printer 'not print an envelope'? is there an error message? does it not print on the envelope despite all else being OK?

And, what size envelope is it, loaded where in the machine (roughly), and what program (MS Word? maybe) are you printing from?

With these details, I will be able to instruct you, so please let me know at least some of this information. Thanks.

Customer: replied 11 months ago.
a business size envelope using words and placing envelope where directed on printer
Customer: replied 11 months ago.
Expert:  Russell H. replied 11 months ago.

Then what happens? after using Word, sending the print job, having the envelope loaded as directed - ?

(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)

Customer: replied 11 months ago.
what is my next step?
Customer: replied 11 months ago.
When I hit print, the envelope shoots thru, but no address is printed.
Expert:  Russell H. replied 11 months ago.

So it seems to print, but nothing is on the envelope.

What size is the envelope you are printing upon (or, trying to) ?

Is that size set correctly, in the MS Word software's printing settings? is the tray or paper source also set correctly there?

If your computer is a Windows PC, has the envelope

1: Size


2: Paper Source or Paper Tray

also been set, in the printer's driver settings?

Customer: replied 11 months ago.
I don't know, will check and try again Monday, I have to sign off and leave the house in about 10 minutes, didn't know it would take this long, sorry
Expert:  Russell H. replied 11 months ago.

Monday will be OK, or whenever you have time.

You may return to this case at any time (within the next 5 to 7 days, anyway) at

Please enjoy your day and weekend, meanwhile. Thank you for choosing JustAnswer.