How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Thank you.... I have forgotten my password for my computer

Customer Question

Hi thank you.... I have forgotten my password ***** my computer but when I go to my I phone i put in the pass word and it works. help this is our main e-mail account and I need doc.s that i cant print off...
JA: Just to clarify, what's the make and model of your computer? And what version of Word are you using?
Customer: old old Acer and i think 7 windows
JA: Have you installed any updates recently?
Customer: not that I can think of but we have 5 adults and 2 children so I don't kow..
JA: Anything else you want the computer expert to know before I connect you?
Customer: I have tried calling and get no answers so I am really in a jam..
Submitted: 11 months ago.
Category: Computer
Expert:  Richard replied 11 months ago.

Hi there and welcome

Is this the password ***** sign into windows? So on the sign in screen for windows?

Or is this for an email account or a similar service?