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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I asked for help several hours ago. Phone gets hot. I can't

Customer Question

I asked for help several hours ago. Phone gets hot. I can't call out, text or do anything else. Had several professional people look at it. Nobody has an aswer.
JA: What kind of computer do you have?
Customer: you mean phone? MotoX 2014
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: I wouldn't know what to ask. Sorry, I am helpless with technology. I need to purchase a phone right away. I am out since Sunday. That put my life on hold.
Submitted: 8 months ago.
Category: Computer
Expert:  Michelle replied 8 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 8 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

How old is the phone and since how long the problem started.

Did you try to identify its the battery or the phone is getting hot.

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