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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I changed my password on my msn account now my email is not

Customer Question

I changed my password ***** my msn account now my email is not working
JA: Just to clarify, what email service provider are you using for this account?
Customer: outlook
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: my email was hacked, which is why i changed the password
Submitted: 11 months ago.
Category: Computer
Expert:  Michelle replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 11 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

When was the last time you were able to login the account successfully without a problem?

Customer: replied 11 months ago.
Login into the account is not a problem. I can no longer receive emails since changing my password
Expert:  Michelle replied 11 months ago.

will have to check the mail server settings then it can be resolved.

Customer: replied 11 months ago.
Who will?
Expert:  Michelle replied 11 months ago.

I will check the settings on your computer and fix it right in front of you using Secure Remote Assistance.

Customer: replied 11 months ago.
For 44 bucks? I don't think so.
Expert:  Michelle replied 11 months ago.

Secure Remote Assistance is an additional service which is an offer to our customers for speedy result as an expert works directly on the problem and it saves time and money.
Its totally up to you to choose or deny the service as its an "optional" service.

Expert:  Michelle replied 11 months ago.

I can give you steps and you can check the setting and it can be fixed in that way as well.