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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have been having an issue for the past two days installing

Customer Question

I have been having an issue for the past two days installing webroot secure. Problem is that the keycode says it is valid but is not renewed. It installed on my first laptop no problem will not install on the second. which is this one.
JA: How much experience do you have with this particular machine?
Customer: Enough, I am not a tech though.
JA: Have you installed any updates recently?
Customer: [rpba;;y not, it is the laptop my wife uses.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no thanks
Submitted: 9 months ago.
Category: Computer
Expert:  Josh replied 9 months ago.


Would I be able to connect to your wife's laptop to view and fix the issue?

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