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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I tried to reset my password, and it says it does not

Customer Question

I tried to reset my password, and it says it does not recognize my account
JA: Have you contacted anyone about your account?
Customer: I called and they said it could only be done online
JA: Have you installed any updates recently?
Customer: I changed my password ***** week because I was being hacked.
JA: Anything else you want the computer expert to know before I connect you?
Customer: My address is the same I've always had, so I don't know why they wouldn't recognize it. However, the same thing happened before when I was trying to reset.
Submitted: 11 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 11 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the account and email address please?