How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Have some sort of virus or security breach, laptop..

Customer Question

Have some sort of virus or security breach
JA: What kind of computer do you have?
Customer: laptop.. 80st0005us
JA: Have you installed any updates recently?
Customer: not that im aware of... this a childs pc for home school
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Computer
Expert:  Martin replied 9 months ago.

Hello and welcome.

What brought this to your attention, do you see something on the screen regarding a security breach?

I would run a scan with Hitman Pro or Malwarebytes first.

If you like I can do it for you remotely.


Customer: replied 9 months ago.
if you can do that remotely that would be great
Expert:  Martin replied 9 months ago.


Expert:  Martin replied 9 months ago.

Please accept the remote support offer, then From your computer click the following link:

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.


Expert:  Martin replied 9 months ago.

Hello, were you able to do that/