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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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7 weeks a go my Laptop packed in. The HP have given me a new

Customer Question

7 weeks a go my Laptop packed in. The HP have given me a new Laptop but I have lost everything. I believe that the Key is MUTJE-49UW9-822CZ-PB3K7. Can I download it again?
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: windows 8
JA: Have you installed any updates recently?
Customer: yes, mostly Piano music
JA: Anything else you want the computer expert to know before I connect you?
Customer: and I am on facebook
Submitted: 9 months ago.
Category: Computer
Expert:  Michelle replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 9 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

you got a new replacement laptop and when you power on what happens.