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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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We had a windows update that messed up the computer and they

Customer Question

hi we had a windows update that messed up the computer and they told me we had to reformat we did this and now it is saying no os so i contacted microsoft the did thingon this computer installed windows on a usb but now we cant boot from the usb they told me to contact you to help me do this
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: we upgrdeed to win 10 from 7 just a sec will check the model
JA: Have you installed any updates recently?
Customer: g560 yes that is what caused the problems
JA: Anything else you want the computer expert to know before I connect you?
Customer: nojust how to boot from usb please
Submitted: 9 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 9 months ago.

Dear Client,

thank you very much for your question. My name is***** and I will try to help you as quick possible.

Do you have the USB stick with Windows 10 at hand already? Is it just the problem that you can´t boot from it?

Thanks for your patience and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 9 months ago.

Dear Client,

I am looking forward to your feedback, so that I can help you to resolve your problem to your satisfaction.

Thank you very much and best regards,

Lorenz Vauck

Expert:  Michelle replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Let me know when you could be online?

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