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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm not getting any E-Mails sinc the 18th. A Toshiba Laptop.

Customer Question

I'm not getting any E-Mails sinc the 18th.
JA: What kind of computer do you have?
Customer: A Toshiba Laptop.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, I just have gotten some important E-Mail I've heard from phone calls.
Submitted: 9 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 9 months ago.

I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 9 months ago.
I'm not getting any error message. I use Hotmail, and I have windows 10. Do whatever you need to do to get my E-Mail.
Expert:  Viet - Computer Tech replied 9 months ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Computer Tech replied 9 months ago.

Please let me know when you are available to continue. Thank you,

Expert:  Lorenz Vauck replied 9 months ago.

Dear Client,

the previous expert has opted out for your question. I am your new expert and my name is***** let me know when you are available for a remote-session, so that I can fix your problem for you. After accepting my offer (if interested), I will get back to you with instructions how to start the remote-assistance.

Thank you very much and best regards,

Lorenz Vauck

Expert:  Robert M. replied 9 months ago.

do you still need help with this question ?