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I forgot my pass code for my Samsung, I've reset my phone

Customer Question
hello, JA: Hi. What is your...
hello,
JA: Hi. What is your issue regarding?
Customer: I forgot my pass code for my Samsung
JA: Just to clarify, what's the exact model of your Samsung? And what operating system are you running?
Customer: I've reset my phone and now my phone says "this revoke was reset. Toc ontiue
JA: Have you installed any updates recently?
Customer: sign in with with a goole account that was previously synced on this device hellllpppppp!
JA: Anything else you want the computer expert to know before I connect you?
Customer: once I can log into my cell phone I need help down loading my contacts and pictures
Submitted: 1 year ago.Category: Computer
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Answered in 6 minutes by:
10/25/2016
Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago
Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 5,901
Experience: Certificate Course In Computer Maintenance
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

Are you stuck on the google account sign in page on your phone ?

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Customer reply replied 1 year ago
YeaThis isn't my Samsung phone. I put my sim card in this one to access my text And stuff
Customer reply replied 1 year ago
Do I need to switch my sim chip back into my Samsung phone?
Customer reply replied 1 year ago
If you want to connect to my Samsung I have to switch sim cards. and allow you to remote access the correct card. Do you want me to do that?
Customer reply replied 1 year ago
hello???
Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

No, that is no needed as remote support is only for computer problem. If you want to get the gmail password ***** I can connect with your PC and help you to reset the password.

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Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

Can you let me know, if you are stuck on the google account sign in page or not ?

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Customer reply replied 1 year ago
I'm stuck on the Google password
Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

OK, can you tell me, what is the email address ?

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Customer reply replied 1 year ago
Or***@******.***
Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

Which one you have used in your Samsung phone ?

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Customer reply replied 1 year ago
Both
The***@******.*** most recent
Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

OK, please wait. Let me check.

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Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

Can you at lease guess the password, which you have used ?

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Customer reply replied 1 year ago
Pumpkin-1971
Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

Do you have a cell phone number which ends with 49 ?

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Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

Please let me know the complete phone number.

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Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

Thanks, ***** ***** send a SMS with a code, will you be able to check it and let me know the code ?

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Customer reply replied 1 year ago
I think so
Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

OK, keep that cell phone handy, I am sending the message. You will receive a code .

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Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

It is a 6 digit code.

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Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

Please check the SMS and let me know the code.

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Customer reply replied 1 year ago
G-572424
Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

OK, now use the email***@******.*** with the password ***** to login to your phone and let me know, it if works or not ?

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Customer reply replied 1 year ago
It went back to the same instructions:
This device was reset. To continue, sign in with a Google Account that was previously synced on this device.
Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

Did you try to sign in with the email address *****@******.*** ?

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Customer reply replied 1 year ago
I did
Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

Did you used the new password japass1234 ?

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Customer reply replied 1 year ago
I did.
Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

Can you tell me the password ***** this email***@******.*** ?

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Customer reply replied 1 year ago
Pumpkin-1971.
Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

Are you sure, you have both these Gmail accounts setup in your Samsung phone ? because the password ***** have given me is working fine and if you are getting the same message to enter the google account , after entering any of these account then, the email used with the Samsung phone must be different .

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Customer reply replied 1 year ago
when I went to Verizon they said I had a 3rd Gmail account. But I don't know what happened
Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

OK, on the page where it ask to enter you the google account, do you see any option to create a new account ?

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Customer reply replied 1 year ago
No.
Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

Do you see any option to find your account on that page ?

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Customer reply replied 1 year ago
No
Customer reply replied 1 year ago
Is there any way to do a full factory reset from a computer?
Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

Whatever you do, you will face this page every time, because this security feature is inbuilt in Android Marshmellow.

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Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

Do you have enabled the data connection or connected the phone with the wifi network ?

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Customer reply replied 1 year ago
what are my options?
Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

Do you have enabled the data connection or connected the phone with the wifi network ?

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Customer reply replied 1 year ago
It's connected to wifi
Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

Can you tell me the model no. of the phone ?

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Customer reply replied 1 year ago
Galaxy s7
Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

OK, follow the step from the link below. The instructions is for S6 Edge, but it will be same for your phone. If you face the problem after doing it once. Try it two to three times and let me know, if it helps or not ?

https://www.youtube.com/watch?v=-Y-aHwdjAZA

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Tech Support Specialist: Sudipto, Hardware Engineer replied 1 year ago

Hi, are you able to follow the steps from the link ?

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Sudipto
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Category: Computer
Satisfied Customers: 5,901
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Experience: Certificate Course In Computer Maintenance

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