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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My password for Roboform is no longer working. How do I fix

Customer Question

My password ***** Roboform is no longer working. How do I fix it?
JA: When did you last reset your username and password?
Customer: I don't know that i ever reset them. I've always used this password.
JA: Have you installed any updates recently?
Customer: Not of Roboform that I know.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 11 months ago.
Category: Computer
Expert:  Mr.Med replied 11 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 11 months ago.

I'm sorry about the issue, Please follow he step by step instructions in the link below :

http://www.roboform.com/tutorial-reset-master-password

let me know the results

Thank you

Customer: replied 11 months ago.
I would just prefer instructions rather than doing remote assistance
Expert:  Mr.Med replied 11 months ago.

Please follow the instructions by clicking on the link below :

http://www.roboform.com/tutorial-reset-master-password

Thank you

Customer: replied 11 months ago.
I have opened and copied the tutorial. I've clicked on the roboform icon but don't find "options," number 3 on the instructions.
Expert:  Mr.Med replied 11 months ago.

Do you see settings ? if yes please click on it

Customer: replied 11 months ago.
I don't see "settings." Should I see that on the tutorial page or just roboform.com?
Expert:  Mr.Med replied 11 months ago.

You should see this in your browser, click on the roboform icon and In "Options / settings click on Security click "Set Master Password, Mass Protect/Unprotect" button, click "I forgot it!" button and follow the instructions.

Expert:  Mr.Med replied 11 months ago.

Has everything worked out please?

Expert:  Mr.Med replied 11 months ago.

Do you still need help ?

Expert:  Mr.Med replied 11 months ago.

Hello,

Do you still need help please?