How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16419
Experience:  Over 10 years of professional experience.
Type Your Computer Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

It continues to loose the network connection microsoft said

Customer Question

it continues to loose the network connection microsoft said it is the driver
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: It is a yoga with windows 10
JA: Have you installed any updates recently?
Customer: not that i am aware
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Computer
Expert:  Jason Jones replied 11 months ago.


My name is ***** ***** and I look forward to assisting you today.

It sounds as though the network adapters are faulting. One way to fix this is to simply 'uninstall' the network adapters from the device manager and allow the computer to reinstall it.

Please, follow the instructions below:
- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: devmgmt.msc
- Click the Ok button.
- Click the plus sign next to Network Adapters
- Right click the Local Area Connection Adapter's Icon
- Choose Uninstall. Uninstall Device. (Repeat this instruction for every item under the Network Adapter heading.)

- Once all the items under the Network Adapter heading are gone, right click any other item in that list and choose "Scan for Hardware Changes".

- Wait 5 minutes.

- Restart the computer (turn it off and on).

Once that is complete, you should be all set.

One quick note: This is my job; however, I only get credit for my time, if you rate my help with 3 Stars or more. I would prefer a 5 star rating, if you are satisfied. If you are not happy with my answer below, please let me know so we can continue.

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with "For ***** ***** Only!"

My Profile page: