My name is ***** ***** and I look forward to assisting you today.
It sounds as though the network adapters are faulting. One way to fix this is to simply 'uninstall' the network adapters from the device manager and allow the computer to reinstall it.
Please, follow the instructions below:
- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: devmgmt.msc
- Click the Ok button.
- Click the plus sign next to Network Adapters
- Right click the Local Area Connection Adapter's Icon
- Choose Uninstall. Uninstall Device. (Repeat this instruction for every item under the Network Adapter heading.)
- Once all the items under the Network Adapter heading are gone, right click any other item in that list and choose "Scan for Hardware Changes".
- Wait 5 minutes.
- Restart the computer (turn it off and on).
Once that is complete, you should be all set.
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