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I was watching a program on tv just now and the screen went

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black. It said that it...
I was watching a program on tv just now and the screen went black. It said that it was refreshing the system but that was over 5 minutes ago. It still says that it is refreshing the system. my bill isn't due until next month. can you help? my number on the account is(###) ###-#### my passcode is 1562
Submitted: 1 year ago.Category: Computer
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Answered in 1 minute by:
10/23/2016
Tech Support Specialist: Nathan, Systems Manager replied 1 year ago
Nathan
Nathan, Systems Manager
Category: Computer
Satisfied Customers: 26,507
Experience: Own/operate computer networking/IT company.
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Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

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Tech Support Specialist: Nathan, Systems Manager replied 1 year ago

Do you have more than one tv, and if so are others having the same issue?
Who is providing your cable/satellite service?

Initially, please unplug power to your cable/sat box for a few minutes, then replug and wait a few more minutes for it to come online, and let me know if the signal comes back.

Thank you,

Nathan

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Tech Support Specialist: Nathan, Systems Manager replied 1 year ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan

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