How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

No boot disk has been detected or disk has failed, HP

Customer Question

no boot disk has been detected or disk has failed
JA: What kind of computer do you have?
Customer: HP Pavillion 20 all in one
JA: Have you installed any updates recently?
Customer: no this has been an ongoing problem for about a month Just decide to try to resolve
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Computer
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

How old is the computer?

What is the exact message that appears on the computer's screen, please? this is a crucial detail that I need to ask to be sure of.

Customer: replied 11 months ago.
no boot disk has been detected or the disk has failed
It 's 3 years old 2013
Customer: replied 11 months ago.
hello
Expert:  Russell H. replied 11 months ago.

I'm here.

That may be an indication of a severe hard disk failure, or hard disk crash.

Does anything else show on the screen?

Customer: replied 11 months ago.
no
Expert:  Russell H. replied 11 months ago.

Has the CPU box been moved lately, or at all?

Customer: replied 11 months ago.
no, it hasn't. It's an all in one machine so no it hasn't been moved
Expert:  Russell H. replied 11 months ago.

OK. Turn it Off (if it is On.)

Wait several minutes.

Turn it On again, and immediately press F2, and try to get into the SETUP, and run the Disk Diagnostics. Let me know what result that has.

Customer: replied 11 months ago.
won't do hard drive diagnostics: error
smart check: not installed
long DST: not installed
Expert:  Russell H. replied 11 months ago.

I suspect that your hard disk has failed.

I hope that you did not have data on it that has no backup.

You might need to take this to a shop to have it looked at, repaired, or the hard disk replaced. (If it comes to that last, expect a considerable charge for reinstalling Windows - unless you have Windows install media, or Restore CDs, in which case, you could try those first, before taking it to a shop, once you have made sure that using a Restore CD to reinstall Windows would not wipe out data that you would rather not lose.)

Customer: replied 11 months ago.
ahhhh. Thats all the advice you have for me?
Expert:  Russell H. replied 11 months ago.

Well... that is what the signs indicate.

I think I should turn this case over to another Expert here... I have Opted Out, which opens the case to other Experts in this category, without additional charge to you.

Thank you for your patience meanwhile.

Customer: replied 11 months ago.
Yeah this was bogus. I am requesting a refund. This site was no help at all. Real disappointed