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Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you. Could you please let me know the following.
Did this problem started after you made any changes or did windows updates?
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Hello! My name is*****I am a certified computer professional who will assist you.It looks like the previous Expert is not available any more. I can continue assisting you.Please tell me if the problem with the offset is still there?I am awaiting your reply.Thanks,IT Miro
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro