How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Martin Your Own Question
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 2890
Experience:  10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
74139101
Type Your Computer Question Here...
Martin is online now
A new question is answered every 9 seconds

Can I upgrade from QXpress 9 to 2016 and if so, why won't

Customer Question

Can I upgrade from QXpress 9 to 2016 and if so, why won't the online download accept my serial #?
JA: What kind of computer do you have?
Customer: Windows 10 PC
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: How to register a product
Submitted: 11 months ago.
Category: Computer
Expert:  Martin replied 11 months ago.

Hello, how are you doing today?

Where did you see you can upgrade from 9 to 2016 for free?

Was it on the website?

Expert:  Martin replied 11 months ago.

The upgrade from versions 3 to 10 to 2016 is $349 according to the sales page:

http://shop.quark.com/p-141-quarkxpress-2016.aspx

Expert:  Martin replied 11 months ago.

You could speak to an agent over the phone and see if they can give you a better offer.

Do you want the phone number?

Expert:  Martin replied 11 months ago.

The phone number is ***** – option 3

If you have any doubts or would like any additional information or assistance, please do not hesitate to let me know.

And if you would be so kind as to leave a rating using one of the 5 stars at the top of this page so my time working with you is recognized I would be very grateful!

Remember you can continue replying to me until you've got all the information you need.

Martin

Customer: replied 11 months ago.
I'm not trying for a freebie - in order to upgrade I need it to accept my serial#
Expert:  Martin replied 11 months ago.

Oh so you mean it won't accept it on the upgrade page I sent you?