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Hello, how are you doing today?Where did you see you can upgrade from 9 to 2016 for free?Was it on the website?
The upgrade from versions 3 to 10 to 2016 is $349 according to the sales page:http://shop.quark.com/p-141-quarkxpress-2016.aspx
You could speak to an agent over the phone and see if they can give you a better offer.Do you want the phone number?
The phone number is ***** – option 3If you have any doubts or would like any additional information or assistance, please do not hesitate to let me know.
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Remember you can continue replying to me until you've got all the information you need.
Oh so you mean it won't accept it on the upgrade page I sent you?