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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9710
Experience:  Computer Technician
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My lap top updated then it said getting abbs ready then the

Customer Question

my lap top updated then it said getting abbs ready then the screen went blue i have unpluged and repluged it has a built in battery so i could not remove it. i am on my desk top now please help
Submitted: 9 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 9 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Lets try a hard reboot first please> Sometimes this is caused by a glitch in the firmware and can be resolved by a forced reboot, other times it is due to failed hardware, if it is a glitch then your Laptop will work normally again. Disconnect the power cord and any other externally connected devices and usb cables, then Press and hold the power button down for 60 seconds. Let me know if any changes occur.

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