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Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 1356
Experience:  Networks & Security Engineer
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I downloaded Lightroom a few years ago on my computer, and

Customer Question

I downloaded Lightroom a few years ago on my computer, and it crashed so I would like to redownload it but It didn't give me an option because I can't find my serial number on my account
Submitted: 9 months ago.
Category: Computer
Expert:  Mr.Med replied 9 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 9 months ago.

I'm sorry about the issue, please go to Adobe accounts page and sign in with your Adobe ID (Your email address) and password. Choose Plans & Products > View all > Products > View your products. then you will find your Lightroom serial number.

If Lightroom software is not listed in your account, You will need to contact adobe support : contact us.

Let me know if you need further help

Thank you

Customer: replied 9 months ago.
It says I have no registered products
Customer: replied 9 months ago.
After that it says " if you would like to register an older product, enter the serial number" which I do not have
Expert:  Mr.Med replied 9 months ago.

The only solution to find or get a new serial number is by contacting Adobe customer support, please login to your Adobe account then click on the link below to contact them :

Contact Adobe

Thank you

Expert:  Mr.Med replied 9 months ago.

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Thank you

Customer: replied 9 months ago.
How do I receive my refund? I am not satisfied.
Expert:  Mr.Med replied 9 months ago.

Please click on the link below :

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