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Hi. My name is***** you for your question and the opportunity to assist.
On the laptop login screen where you enter your password ***** it show
your email address as well as your username?
How long has it been since you used the laptop? If there's nothing important on it you
need the laptop can be reset, allowing you to start over as if it were a new machine.
Disregard the Secure Remote Assistance request as there would be no way for me to connect
unless you are logged in to the laptop and connected to the internet.
You access your gmail account over the internet so all you would need to do is sign back in to it.
Unless Microsoft Office came installed with the computer, it would need to be re-installed.
Unless your email address is displayed on the screen indicating a Microsoft account was used to set up the machine,
it's a pretty technical process to reset a password ***** a local account like you have configured.
Here's a video that shows what's involved: https://www.youtube.com/watch?v=9aNL8MWIFPU
I understand. It's a technical challenge to do that. I don't work in Customer Service and am unable
to process credit card information but you can contact them at: 1-***-***-****
And if you become interested later you might want to have a look at this: https://www.youtube.com/watch?v=cvSfbIqRWL8
It's a whole lot easier.