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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't seem to get the usb to work....trying to download my

Customer Question

i can't seem to get the usb to work....trying to download my Itunes to flashdrive and photos from cellphone to computer, but nothing.
JA: What's the make and model of your computer? Have you had problems with the USB port in the past?
Customer: Not sure of where to get info you it NV55C? no, first time to have usb problem.
JA: Have you installed any updates recently?
Customer: no....don't use computer everyday....traveling a lot.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No....just need to get my downloads done.
Submitted: 9 months ago.
Category: Computer
Expert:  Richard replied 9 months ago.

Hi there and welcome

You mean the USB on your computer is not working?

And it is not working with both a flash drive or your phone?

Customer: replied 9 months ago.
Customer: replied 9 months ago.
I'd like you to help but at what cost? I hope the credit card I sent remains secure....have not decided if it's worth paying for your help at this time.
Expert:  Richard replied 9 months ago.

ok, you would need to contact customer service for any payment questions please.

Let me know when you have and you're ready to proceed

Customer: replied 9 months ago.
not at this time then. will get back to you if I decide to pursue this. meanwhile, please ensure that my card is not used for any reason. pls. confirm that this is done. thank you.
Expert:  Richard replied 9 months ago.

ok, though as I indicated, for all payment questions including credit card ect you need to contact customer service

Customer: replied 9 months ago.
how do I get to customer service then?
Expert:  Richard replied 9 months ago.

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