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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Each time I open up Google chrome, very unwelcome websites

Customer Question

Each time I open up Google chrome, very unwelcome websites flash up on the screen, most pornographic. I have run through Malware, and another security check and I am covered by McAfee also but nothing seems to rid us of these vile sites appearing.
JA: What kind of computer do you have?
Customer: Dell laptop
JA: Have you installed any updates recently?
Customer: Strangely enough these have only started appearing since I renewed my McAfee contract. There may have been a day without their protection. I cannot recall installing any other updates.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not at this stage
Submitted: 12 months ago.
Category: Computer
Expert:  Jason Jones replied 12 months ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

Customer: replied 12 months ago.
Please cancel
Customer: replied 12 months ago.
Please do not debit my visa card. This is not what I expected when I made a simple query to Google. I do not wish to sign up on any plan.
Expert:  Jason Jones replied 12 months ago.

Okay. We are not google. We are Justanswer. I will send up your refund request.