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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a Nokia 625 which I was told has a software and ram

Customer Question

I have a Nokia 625 which I was told has a software and ram issue, screen just goes pale blue when you try to turn it on. Can I save my photos on this phone somehow. I have just bought a new Microsoft 640xl phone to replace old one. Could I please speak to you. My number is ***** 04177)8892
Submitted: 11 months ago.
Category: Computer
Expert:  Mr.Med replied 11 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 11 months ago.

I'm sorry about the issue, If you have photos in your Nokia 625 and you can't use it because of the faulty screen, all you have to do is to transfer the photos from your Nokia 625 to your computer then from the computer to your new Microsoft 640 xl.

Please Connect your Nokia 625 to to your computer's USB port. On the computer open file manager.

Double click on the icon or folder of your Nokia device.

Open to the folder that contains your photos

Highlight the photos and move or copy it to the required location.

Now connect your new Phone and transfer the photos from the computer to your new phone

Let me know if you need further assistance

Thank you

Expert:  Mr.Med replied 11 months ago.

Has everything worked out, do you still need help please?