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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Home patrol 1 and all it has on the screen is usb mass

Customer Question

home patrol 1 and all it has on the screen is usb mass storage and cannot go any fauther
JA: What's the make and model of your computer? Have you had problems with the USB port in the past?
Customer: home patrol 1
JA: Have you installed any updates recently?
Customer: no and it will not go any futher than connected to computer saying usb mass storage ?
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 12 months ago.
Category: Computer
Expert:  Bryan replied 12 months ago.

Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.

Just to clarify, have you installed the HomePatrol Sentinel software?'

May I connect with you remotely to troubleshoot the issue now?'

Please reply back to me using the box below.