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Andy, Computer Consultant
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It's an Edge 15 type 80K9, mdl 000yus, ser# R90GYGBR....2

Customer Question

It's an Edge 15 type 80K9, mdl 000yus, ser# ***** days left on warranty.
problem is I use this at home using wifi.... I have to run troubleshooting quite frequently to reset the network adaptor...all other devices in my home have no issues with the same wifi.....I have, to the best of my knowledge upgraded all drivers.
Submitted: 9 months ago.
Category: Computer
Expert:  Byron replied 9 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Are you getting a connection initially and then after a period of time you lose it

and have to do a reset?

Expert:  Byron replied 9 months ago.

There are a couple of things you can try. First, unplug your router for 60 seconds, then plug

it back in and let it boot up.

I'm thinking you're likely using Windows 10 so right-click the start menu button and

select Device Manager

expand the entry for Network Adapters,

right-click on the wi-fi adapter and Uninstall

close Device Manager

Right-click the start button again

and select Command Prompt(Admin)

At the blinking prompt in the black window type the following commands, pressing Enter after each:

netsh winsock reset

netsh int ipv4 reset

netsh int ipv6 reset

ipconfig /flushdns

Restart the machine. Windows will re-install the wireless adapter

and reset the networking protocols.

Connect to your just-re-booted router and see if you have a stable connection.

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