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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I had a lot of unread mail and I ,changed my PW because I

Customer Question

I had a lot of unread mail and I ,changed my PW because I was having trouble. Now I can't access my old mail. Can you help?
JA: What kind of computer do you have?
Customer: HP desktop
JA: Have you installed any updates recently?
Customer: Yes I couldn't remember my PW so I created a new one and when I logged in and tried to access my mail I just got two msgs about my new PW and nothing from my old mail
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Computer
Expert:  technicalcat replied 11 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

When you say "old mail" , do you mean that you have TWO email ACCOUNTS? One is the new , and one is the old?