How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have a 2 year old Toshiba laptop that takes forever to

Customer Question

I have a 2 year old Toshiba laptop that takes forever to load up to home page and won't allow access to any programs or shortcuts. I have tried starting in safe mode but problem still exists. Yesterday it was on for 5 hours without anything happening
JA: Just to clarify, what's the exact model of your Toshiba? And what operating system are you running?
Customer: not 100% sure on model. Windows 10 has been installed about 2 months ago. I did get a explorer.exe - system warning message which read unknown hard error?
JA: Have you installed any updates recently?
Customer: Not that i am aware of. My daughter uses it for her homework but she wouldn't know what to do if a message came up.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Computer
Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you tell me please the version of windows the laptop is running?

Thank you