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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need an expert I have a Lenovo X240 running windows 8.1 I

Customer Question

I need an expert I have a Lenovo X240 running windows 8.1 I have a blue screen that loops over and over again Please help my wife needs this fixed tonight.
Submitted: 11 months ago.
Category: Computer
Expert:  Michelle replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 11 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Do you get any error on the screen.

Customer: replied 11 months ago.
thank you
Expert:  Michelle replied 11 months ago.

do you get any error on the blue screen?

Customer: replied 11 months ago.
I am working on a Mac OS the issue with on a blue screen lenovo which you can not remote in
Customer: replied 11 months ago.
you can call me at(###) ###-####
Customer: replied 11 months ago.
the blue screen gave this error message
0xc000021a
windows 8.1
Customer: replied 11 months ago.
this is how my computer looks
Expert:  Michelle replied 11 months ago.

allow me 5 mins i need to reboot my router and pc.

Customer: replied 11 months ago.
thank you again i paid the 39.00 : )
Expert:  Michelle replied 11 months ago.

I see you have requested an additional service for secure remote assistance. I have accepted your additional service offer and i will be assisting your with the remote assistance to solve the problem you have posted.

Expert:  Michelle replied 11 months ago.

Click on the remote link and as it opens the page scroll down and click on the green button "I Agree" download and run Secure Remote Assistance
Allow it to install and let it be opened. I will be able to connect then.

Expert:  Michelle replied 11 months ago.

Please check your payment method and upadate it. System says payment failed.

Customer: replied 11 months ago.
I updated all should be ok
Customer: replied 11 months ago.
I am on a mac computer the remote will not work
Customer: replied 11 months ago.
can you call me i can fill you in
Expert:  Michelle replied 11 months ago.

right now i cannot fulfill the phone call request as i am not equipped with a phone device right now after 30 mins or so i would be on my desk then i can call you.

Let me know the problem you have with the Lenovo computer i will assist you on chat.

Customer: replied 11 months ago.
can you call me ?
Customer: replied 11 months ago.
did it go thru now ?
Expert:  Michelle replied 11 months ago.

right now i cannot fulfill the phone call request as i am not equipped with a phone device right now after 30 mins or so i would be on my desk then i can call you.

Let me know the problem you are facing with the windows 8.1 blue screen a bit more in detail.

I will walk you through.

Customer: replied 11 months ago.
i just resubmitted the payment
Customer: replied 11 months ago.
ok that will be fine i will wait for the call thank you : )
Expert:  Michelle replied 11 months ago.

If you want a call back allow me some time i will call you once i am on my desk. This might take and hr for me.

Customer: replied 11 months ago.
an hr is too long i need to get to bed thank you for trying to help
Expert:  Michelle replied 11 months ago.

if you want i can give you steps to follow on the chat now.

Let me know when you are ready.

Customer: replied 11 months ago.
Its really complex to go thru it in text thank you for your assistance we tried
Expert:  Michelle replied 11 months ago.

calling you in the morning will be fine?