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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I don't know what OneNote is and I need to print important

Customer Question

I don't know what OneNote is and I need to print important documents tonight. Computer won't let me print unless I start OneNote for the first time? I need HELP
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: I have an HP Pavilion dv7 with windows 7, but I think I was upgraded to windows 10 maybe a month ago
JA: Have you installed any updates recently?
Customer: My computer keeps telling me I have updates please update so I do. I'm 64 years old and not very good with all these updates
JA: Anything else you want the computer expert to know before I connect you?
Customer: I'm just frustrated cause I can I can't sit at the computer long cause I have a blood clot in my leg
Submitted: 10 months ago.
Category: Computer
Expert:  Cody replied 10 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 10 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?