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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just moved and have a new wireless router. My HP 2540 says

Customer Question

I just moved and have a new wireless router. My HP 2540 says the wireless radio is turned OFF and I need to turn it on.
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: I have an older Surface Windows and an HP2540.
JA: Have you installed any updates recently?
Customer: The PC just ran an update earlier this evening.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't know much about what Im
Submitted: 9 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 9 months ago.


I'm sorry about the issue. If you press the Wi-Fi / wireless signal button on the printer, does it turn on the wireless?

What's the model of your new wireless router?

Does your Surface laptop have Windows 7 or 8 or 10?

Do you happen to have a USB printer cable we can use temporarily?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 9 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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