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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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It is not my computer it is my samsung phone cant sig ni,

Customer Question

it is not my computer it is my samsung phone cant sig ni
JA: Just to clarify, what's the exact model of your Samsung? And what operating system are you running?
Customer: S7
JA: Have you installed any updates recently?
Customer: i hadnto reset it to factory
JA: Anything else you want the computer expert to know before I connect you?
Customer: no just need help to get in my phone
Submitted: 10 months ago.
Category: Computer
Expert:  Mr.Med replied 10 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 10 months ago.

What is happening when you turn on your samsung S7?

Customer: replied 10 months ago.
I can't sig in to my googe
Customer: replied 10 months ago.
It says my password ***** *****
Expert:  Mr.Med replied 10 months ago.

You are referring to the automated offer from our system. There is no way to remote into your phone
I am sorry for any confusion.

Did you tried to reset your google password ?

Expert:  Mr.Med replied 10 months ago.

First try to reset your Google password, please click :

If you still cannot access to your phone, Backup all your important data on your phone memory then follow the steps below (This will erase all data on your smart phone) :

  • Open the Settings app.
  • Choose Backup & Restore > Factory Data Reset.
  • Now select Reset Device > Erase Everything.
  • Confirm the warnings and wait for the process to finish.
  • Once done, reboot your phone.

If the problem persists :

  • Power off your device.
  • Wait for a few seconds while your phone is shutting down.
  • Press and hold the Power, Volume Up and Home buttons simultaneously to get into Recovery mode.
  • Use Volume keys to navigate and Power button to select an option in Recovery mode.
  • Once in, from the main menu, using Power key, select wipe data factory reset..
  • When done, go back to main recovery menu.
  • Select reboot system now and that’s about it.
Expert:  Mr.Med replied 10 months ago.

Has everything worked out, do you still need help please?

Expert:  Mr.Med replied 10 months ago.

Do you still need help please?