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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a Benq GL2450 monitor and when i plug it on the

Customer Question

hey :) i have a Benq GL2450 monitor and when i plug it on the screen stay white
JA: What kind of computer do you have?
Customer: it didn't happens anything on build of my own
JA: Have you installed any updates recently?
Customer: no the problem is that is my second monitor i have 3 same monitor 1 of them is working well and the other 2 have some issues 1 of them is staying all the time white and the other 1 i can see the desktop for 1-2 sec and after that the screens goes black
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: can you help me with that issue?
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Computer
Expert:  Louie replied 9 months ago.

Hi, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, are all three (3) monitors connected to the same system/computer?

Customer: replied 9 months ago.
hey :) yes
Customer: replied 9 months ago.
One of the is working perfectly, one is staying always wait (even if it is not plugged in the pc) and the other one when i push the power button it turns on for 2-3 sec and after that the screen is black and the power button remains still green !
Expert:  Louie replied 9 months ago.

Let's go through a review of the basics:

  • checked / replace the DVI cables;
  • swapped DVI ports;
  • settings for screen resolutrion and other config checked.

Should all of the above check good, then it would be an internal hardware issue.

Are you then considering a DIY (do-it-yourself) repair approach? If yes, do you have access to and familiar with a multi-meter and even perhaps a soldering iron?

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